A paid member can change or cancel a membership any time.
To cancel:
Paid members can cancel their membership at any time without request or intervention. When a membership is canceled, the paid member retains any access or benefits associated with the membership through the remaining billing period.
- Navigate to My Account on the top left and scroll to the group
- Tap the gear icon next to the group
- Under “My membership”, select “cancel”
Once canceled, payment info is no longer charged, and membership can be restarted anytime. Access to the group may be revoked in accordance with the group membership.
Changing membership plans
Navigate to "My membership" and select the option to change the plan.
- If changing plans with different billing intervals, e.g., monthly to annual, then the change will take effect on their next billing cycle.
- If changing plans with the same billing interval, then:
- If downgrading to a cheaper plan, then billed on next billing cycle
- If upgrading to a more expensive plan, then billed a prorated amount immediately
An admin can also adjust a member’s membership plan by either visiting the member's profile and tapping “manage member”, or by selecting “membership plans” from admin settings, viewing members, and selecting members to move to another plan.
Freeze membership plans
An admin can adjust the next billing date of a membership by visiting the member's profile and tapping “manage member” under the three dot icon.
Admins: Cancel single or multiple members
An admin can cancel a membership by navigating to the membership plan, and selecting the member(s), and then pressing cancel.