Admins can issue payment refunds directly from Heylo. Simply navigate to the payment in the admin dashboard or on a paid event, and long press on the payment to refund.
The paying member receives a full refund. Platform fees attributable to Heylo are also refunded; however, payment processing fees from Stripe are non-refundable and will be debited from the linked account.
Refunds process in 5-10 days.