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Last Updated: 07/02/2023
in Communications Members can receive emails for important announcements , direct messages , and events . Members have ultimate control over the emails they receive from Heylo. To turn off emails, navigate to my account in Heylo and then toggle “Email notificatio...
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Last Updated: 07/02/2023
in Events Events help the group get together. Whether meeting virtually or in person, events on Heylo help everyone in the group gather to the same place at the same time. Events on Heylo are organized and social. Members can find all the info they need t...
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Last Updated: 06/27/2023
in Members Titles recognize the leaders of the group. They are a powerful way to incentivize people to step up and support the group. An admin can grant a title to anyone in the group, whether they are a member or an admin. Everyone with a title is prioriti...
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Last Updated: 06/26/2023
in Members Banning a member is a function available to all admins in the group. When a member is banned, they are permanently removed from the group and are unable to rejoin. It's important to note that bans are not reversible. Admins have the authority to en...
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Last Updated: 06/26/2023
in Members Admins can set a welcome message for new members. It is an additional screen during the group onboarding experience for new members to meet the leaders and learn how to get started. A welcome message is populated by default; however, admins can...
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Last Updated: 06/25/2023
in Payments Stores on Heylo provide a platform for groups to showcase and sell branded merchandise or products from partner brands directly to their members. These stores are prominently displayed on the content tab, making it easy for members to discover and m...
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Last Updated: 06/25/2023
in Payments Anyone can access their payment information and payment history on Heylo under “My account” in the top right, and then “My payments”. If a receipt is required for a payment, get in touch with the Heylo team . ...
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Last Updated: 06/25/2023
in Payments For groups coming from another membership platform, the group’s data can be transferred to Heylo seamlessly. Member info like payment timelines, check-in counts , or names can be uploaded with customized invites for each member. Existing payment...
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Last Updated: 06/25/2023
in Payments When a member’s credit card fails, they have 7 days to add a new payment card. The new payment card is automatically charged for the past balance, and there is no change to the billing period. If the member does not pay in the 7-day grace period, t...
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Last Updated: 06/25/2023
in Members Checked-in event attendees and hosts get added to the member or admin’s profile. They are tallied across all attended events on Heylo, and viewable by all other members of the group. Check-ins and host counts are automatically added to the prof...